How to make use your learning metrics
Swedish version ››
An increasing number of organizations are using digital learning platforms to support their learning culture. The global trend involves using integrated artificial intelligence to help optimize the user’s experience and reduce cost for the organisation.
Whenever users access courses on learning platforms, a large amount of valuable data is generated at every step. With thought-out learning metrics, you’ll get both an overview as well as valuable insights into how you can refine your content to improve quality and better support the business.
To make the most of this, it’s important to have a clear understanding of the purpose and goal of your learning metrics.
What’s the “why”?
To be able to measure and evaluate your learning investment, it needs to be firmly anchored in the business’ “why”. Don’t gloss over this work.
Our recommendation is to let the corporate HR and Learning & Development teams be an integral part of realizing the organization’s goals and visions in the process. When you include people outside the top-level management, quality and return-on-investment increases for the entire learning investment.
In our experience, the primary reason that learning investments become a one-time thing is the lack of clear learning metrics. If you’re not able to follow up, it’s hard to see measurable gains. In HR and L&D, you need tangible metrics to motivate management to continue their investment in corporate learning.
Understand your metrics
Different learning platforms – be it LMS, CMS, LCMS or LXPs, webinar platforms, collaboration platforms or microlearning platforms – collect large quantities of data. Your first challenge will be to sift through these and decide which ones are relevant to you. Which ones make sense to track, and do we have all the data we need?
Limit and evaluate
Because of the typically large amounts of available data, we recommend starting with standard reports and templates.
Modern systems often come with great, visually appealing dashboards that can be gradually adapted to the organisation’s particular needs. They will give you a quick overview of what’s happening on the platform and show you if your L&D work is focusing on the important matters.
Apply your learning insights
Once you have a clear understanding of “why” and understand what problem you’re solving, your chosen learning metrics can help you gain insights to act on. They’ll tell you which parts of your learning materials need to be updated, what’s interesting and appealing, and if your students have knowledge gaps that they aren’t filling. All of this is important, and lets your L&D team focus on the important areas and needs in their work.
Look at your learning investment as a continuing, adapting process, not as a monolithic one-time job. With one eye on your learning metrics, you have an important tool to continuously make the small adaptations necessary to maintain student engagement.